They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Innovate without compromise with Customer Identity Cloud. I still love it., You make your own schedule. OR Look in your activation email. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. The typical military family moves every two or three years. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. To accept cookies continue browsing as normal. Scottsdale (headquarters) 1365 N. Scottsdale Rd. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Suite 390. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. You are paid the the talk/email minute when working so your pay for each day will vary. Which equals no money! After all, says Myers, Okta is arguably the most successful application weve ever deployed. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Connect contractors to affordable commercial insurances. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Find ready-to-work contractors where and when you need them. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Consider holiday gift experiences. Support. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Live Nation currently has about 15,000 internal employees using some 250-plus applications. Keith Myers, SVP Business Technology, Live Nation. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Were all looking at the same data one version of truth consolidated in a single repository. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Remember me. I don't mind the extra training if they had compensation for it. I trust them and look forward to more cooperation and partnership in the future. Help patients get the most out of treatment plans. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Liveops Nation - Virtual Call Center Community. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. We understand the complex nature of managing independent contractors. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Login. Submit an application for an available virtual contact center opportunity. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Across the country. ([email protected]) Press & Media. Client opportunities may have additional requirements, including expanded client-specific certification. Find Out How & Apply . Live far from an urban center? Check the Eligibility requirements and make sure were currently accepting applications in your state. Liveops | Okta . Forgot password? Users verify their identity by . Press & Media. Community. Still have questions? Flexibility. GM Regional Customer Care Operations, major utility. TMCF is the nation's largest organization exclusively representing the Black College Community. We use cookies to improve your experience on our website. To accept cookies continue browsing as normal. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Autonomy. Group Linking Link Okta groups to existing groups in the application. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Learn more about how Liveops virtual contact center solutions can scale your business. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Discipline and setting expectations of yourself are key to working from home. I like feeling like Im helping people all from the comfort of home. Password Remember me Or, sign in using: Click herefor technical info. You can also manage cookies in your browser settings. Unlimited Flex Vacation New Parent Leave Protection. Ditch the paperwork and endless manual tasks. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Login here. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Intelligent Also the hiring process is long and it's unpaid. Login to know the status of the ticket. Submit ticket. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Username or Email Password. Learn about Liveops Enterprise Solutions Click Here . Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Be a superhero sales agent with great earning potential. process. Collaboration tools are a huge part of us being successful, says Myers. Liveops Nation Login. Hello, Liveops. Pay, Vacation time, You get to work from home. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. If you are looking for Liveops Agent Portal Okta? Now we can focus on making sure IT is partnered with the business in everything they do.. Sign an Independent Contractor Agreement. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. The sign-in URL is the web address you use in your desktop browser to access your company portal. Sign an Independent Contractor Agreement. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Pros. Universal Login. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Sell top insurance coverage to warm leads (license required). They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Find top links about Liveops Nation Login along with social links, FAQs, and more. Flexibility. Copyright 2023 Liveops, Inc. All rights reserved. This means you can choose when, where, and how often to work! They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Login. Outspoken. REDUCE RISK Rest assured your contractor compliance is always audit-ready. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. We would like to show you a description here but the site won't allow us. Liveops is a legitimate company. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. This means you can choose when, where, and how often to work! Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Have additional questions about applying? Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. You may also receive performance-based pay or other incentives. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Sound: Must have a sound card installed and be equipped with speakers or headphones. Cons. Independent Contractor management Ditch the paperwork and endless manual tasks. Liveops Okta. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Facilitating collaboration and communication with the best available solutions was another key goal. GROW YOUR BUSINESS Companies across a variety of industries trust Liveops to provide virtual contact center services. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Freedom. The background check requires a $24.99 processing fee paid directly to our vendor. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. That syncs to Okta and then that person cannot access any applications. By Veronicas pandemic story is unfortunately all too common. Director of Customer Care, healthcare organization. When someone leaves, they're deactivated. Not everyone will be as precious with your business as you are. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. Okta was leaps and bounds ahead of all the other providers, says Myers. Copyright 2023 Okta. This is critical, says Huckabay. Browse case studies, customer service tips and other helpful resources for enterprises. The more investment you make in yourself, the greater the reward. Liveops is a recognized thought leader in the virtual contact center and customer service industries. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. The amount of paper eliminated alone was a huge benefit. As a lot of people in the company say: it just works. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Its a huge, huge advantage for us, says Myers. Single Sign On. Conducting inbound/outbound customer service calls. Liveops SWA Array Overview This app integration supports Single Sign-On. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Yes! You get to dictate when and how often you commit to providing services. View our background requirements here. Keep in mind, the more you service, the higher your earning potential! Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Then, this is the place where you can find some sources which provide detailed information. ; The user selects the Duo Security option. Managing multiple systems, programs, and screens simultaneously. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). And, no calls equals no pay. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. A wide array of jobs -- many of them well-paid -- don't require a degree.. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Okta offered exactly what Live Nation needed. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Okta goes so much further than other providers, Huckabay says. No problem. Or, if, No college? ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Norton 360 with LifeLock helps keep your digital life safer. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Learn about Liveops Enterprise Solutions Click Here . Login. Not sure which client opportunity (or opportunities!) You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Liveops employees can directly contribute to the success of students journeys through college into . Go Further; Marketplace. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Independent Contractors are responsible for expenses and control their profit and loss. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. First, check out our frequently asked questions about the agent experience and application process. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Status. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. We cant do this. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Apr 04, 22 (Updated: Sep 19, 22) Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Want to become a Liveops agent? Customers sometimes need to speak with a live agent. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Connect and protect your employees, contractors, and business partners with Identity-powered security. . Or you do, but sit & sit with few to no calls? See Capabilities for more details. Liveops exists to improve people's lives, and . But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Earning potential. To have an identity management solution that wasn't cloud-based really wouldn't work for us. Enjoy the freedom of being your own boss. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Its a good company depending on the project you are on. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. If there are system issues, you will not get paid. Submit ticket. I still love it., I strongly recommend not working for this company. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. No ones done this, Huckabay says. The cons are being able to work in your own home. Across the web. Goodbye long commutes, rigid schedules, and busybody managers. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Submit an application for an available virtual contact center opportunity. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved.