Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. No. Key Clipper information translated to Spanish. Dumbarton Express. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. Why not? Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Please allow ample time in your schedule to check in required luggage. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. We do allow walk-up day-of guests to purchase tickets if space allows. See full menu. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. [email protected]. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. Phone. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. This might take a few seconds. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Report a lost, stolen, damaged or defective card and discuss replacement options. Clipper: Clipper is the all-in-one transit card for the Bay Area. We strongly recommend that you check-in online prior to arriving at our terminals for travel. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Purchase at various retail locations , including BART and Walgreens. Pay With All rights reserved. EMAIL US. Can I set up Auto-Reload for cash value and a pass? Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. You can also modify your booked seats at anytime by visiting our seat selection portal. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. You will only need a valid passport (or other valid travel document, see below) to enter Canada. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? You can also add value through the Clipper app. I loaded value online, but when I tried to use my card, it wasnt there. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Seniors age 65 and over get62.5% off with a Senior Clipper card. Cookie Notice Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Clipper isadministered by the Metropolitan Transportation Commission. The RTC Clipper card is a photo identification card. My card shows it was cleared month ago but the card is saying it doesnt have enough money. Youth/Senior Cards. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. RTC Card and Accessibility. This page includes protecting your privacy and information retention. Hotel Package: Non-refundable within 4 days of travel date. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. This page includes balance protection, online accounts, and card cancellation. To order a Clipper card, visit Get Card. For more information, visit Sales and Service Locations. Final boarding is 15 minutes before the scheduled departure time. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. Learn more about Clipper on your phone. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. We do not accept cash, checks or debit cards requiring a PIN. What does it mean to pick up my value and why do I have to wait to do it? Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Learn more on our luggage policy. However, there are 3 Clipper vendors at SFO. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. But if a customer already has value on his/her card, that value should not be removed. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. For iPhones, theantenna is in the top third of the phone. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Boarding starts 1 hour before your boat is scheduled to leave. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. 2023 Clipper Vacations. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. Picking up your value means loading the value on your card after youve placed an online or phone order. Please visit theGovernment of Canadas websitefor more information. opens in new window. After we collect payment, we will send you an email confirming this. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. If you already have a card, you can choose to set up Auto-Reload when you load value online. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. The outside viewing deck does not have reserved seating. Check out our sample Victoria Clipper V gift shop menu. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Your card should arrive within 5 to 10 days. Can I get a card at an airport? RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. You can use our automated phone service 24/7 to check balances and pass expiration dates. You can use cash value on all transit systems that accept Clipper. 2,123 Reviews. We will send an email to confirm that you have updated information in your account. . Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). This page includes How RTC cards work, accessible information, and using Clipper equipment. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Clipper on your phone will not unlock a bikeshare. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. In person at the AC Transit Customer Service Center. The discount is even greater if you add multiple nights! You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Phone. Should you want to change your booking in any capacity, a $15 USD fee will be charged. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Please note that you cannot use your phone to unlock bikeshares. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Can I load value on my mobile phone at a transit agency ticket office? Cash value and transit passes are not interchangeable. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. BART is primarily selling paper tickets from the vending machines. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. What should I do if my card is lost or stolen? Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada.